Shipping policy
We strive to provide you with services of the highest standard!
The time period for the delivery of an order is divided into two parts: processing time and shipping time.
Processing time usually takes up to 48 hours. Shipping times vary depending on the different shipping methods for each product category.
Shipping time depends on the shipping method you have selected.
For most countries, we will ship via 4PX Express within 10-18 working days.
|
Germany |
8-10 working days |
|
France |
10-12 working days |
|
Italy |
10-12 working days |
|
Spain |
10-12 working days |
|
United Kingdom |
10-12 working days |
| United States |
8-10 working days |
|
Australia |
8-10 working days |
*Some deliveries may be delayed due to COVID-19 and its impact on our global supply chain.
All orders are processed within 10-18 working days. Orders are not shipped or delivered on weekends or holidays.
If we have a high volume of orders, shipments may be delayed by a few days. Please allow a few days in transit for delivery. If there is a significant delay in the shipment of your order, you will be notified by e-mail.
Shipping countries
Most of the products of Akkogear.eu will be shipped from China. Akkogear.eu orders can be shipped to most EU countries (except outlying islands and overseas territories).
For Italy, Belgium, Denmark, Finland, France, Germany, Ireland, Norway, Poland, Portugal, Spain (50 of 52 provinces), Sweden, United Kingdom, Netherlands, Bulgaria, Croatia, Luxembourg, Austria, Greece, Latvia, Czechia, Slovakia, Slovenia, Estonia, Lithuania, Romania, Russia, Malta, Australia, Japan, New Zealand, Switzerland, Armenia, Colombia, Kuwait, South Georgia & South Sandwich Islands:
| Shipping Rate | Condition | Charge |
| Free Shipping | €52.99–up | Free |
| Standard Shipping | €0–€10.99 | €5.55 EUR |
| Standard Shipping | €10.99–€21.98 | €7.91 EUR |
| Standard Shipping | €21.99–€32.98 | €10.27 EUR |
| Standard Shipping | €32.99–€52.98 | €12.99 EUR |
For Canada, United States (57 of 62 states)
| Shipping Rate | Condition | Charge |
| Standard Shipping | €32.99–up | €7.99 EUR |
| Standard Shipping | €0–€32.98 | €5.55 EUR |
For Laos, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam
| Shipping Rate | Condition | Charge |
| Free Shipping | €79.99–up | Free |
| Standard Shipping | €0–€79.99 | €3.99 EUR |
For Jersey, Mexico, Mongolia, Nepal, Pakistan, Sri Lanka, Turkmenistan, Uzbekistan
| Shipping Rate | Condition | Charge |
| Free Shipping | €79.99–up | Free |
| Standard Shipping | €0–€79.98 | €12.99 EUR |
For Cyprus, Guatemala, Hungary, Saudi Arabia, United Arab Emirates, United States (Hawaii)
| Shipping Rate | Condition | Charge |
| Standard Shipping | €52.99–up | €15.99 EUR |
| Standard Shipping | €0–€52.98 | €12.99 EUR |
For Turkey, Qatar, Jamaica
| Shipping Rate | Condition | Charge |
| Standard Shipping | - | €15.99 EUR |
For Serbia, Colombia, Portugal (Azores, Madeira)
| Shipping Rate | Condition | Charge |
| Standard Shipping | - | €39.99 EUR |
VAT or import tax included?
Due to the customs policy of different countries, VAT is charged at checkout as required by the EU Commission to comply with VAT e-commerce obligations. The price of our product does not include the VAT or import tax of your country. But we will do our best to state a comparatively reasonable value for the product.
Akkogear.eu provides the IOSS to the carrier to speed up the customs clearance process and report the VAT to the European Commission every month. By doing so, we provide the necessary information for customs clearance in advance, so there should be no delays in customs clearance.
From our previous experience, the following countries/regions have not been charged import tax, including the US, Singapore, South Korea and other EU countries (except remote areas) such as Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
For US customers, you should not worry, as the US only charges import tax on items over $800, well above the value of mechanical keyboards and parts.
For most other regions, if you use standard shipping, you are unlikely to be charged import duty at customs.
The following countries are highly likely to get taxes and the associated shipping option:
Vietnam (please purchase through Akko VN);
Austria (with FedEx);
Indonesia (with FedEx);
Canada (with UPS);
Colombia (with UPS).
If you have any further questions, please do not hesitate to contact us by e-mail at support-eu@akkogear.com.
Shipment confirmation and order tracking
Please ensure that the shipping information you provide is correct. Once your order has been shipped, you will receive a shipment confirmation e-mail containing the tracking number(s). The tracking number will be active within 24 hours.
Damage
Akkogear.eu is not responsible for any products damaged or lost during shipment. If you have received your order damaged, please contact the shipping carrier to file a claim.
Please retain all packaging materials and damaged goods before filing a claim.
If you have any other questions regarding your order, please contact support.eu@akkogear.com.