FAQ
An Akko representative will respond to your request within 24 hours of receipt.
Why can't I use the discount codes/promotions?
- Please check if the item you purchased is included in the promotion list/is used for the corresponding product.
- The promotions and BFCM discounts can not be valid at the same time.
- Only one promotion will be active. Auto discount. Please add the items to the cart.
- Sitewide discount can not apply to the discounted products(Outlet Deals products).
How do I participate in the ”2nd at 50% OFF“?
- Please consult the rules carefully.
- Select the appropriate product and add to the cart(at least 2 items).
- All discounts will only be applied to the one with the biggest discount.
Are there any benefits to shipping from a local warehouse?
- Faster arrival. 2~3 days shipping, but please note that the fast shipping service is only for UK and DE.
Note: The products in the German warehouse will be in stock on about 12.15, the 2~3 days shipping time is calculated from the day they are in stock.
Still have questions?
You can click here to contact us or contact us via the live chat. We will be happy to assist you.




































































