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We want you to have a smooth experience with your purchase from Akkogear.eu. If you need to cancel an order, return a product, or request a refund, please contact us before sending anything back.

Contact: support.eu@akkogear.com

30-Day Returns

For eligible new products, Akkogear.eu offers a 30-day return period from the date of delivery.

This 30-day return policy is an additional commercial benefit provided by Akkogear.eu and does not affect your statutory consumer rights.

Refurbished Products

Refurbished products are subject to applicable statutory consumer rights and include a 1-Year Parts Warranty covering eligible manufacturing and material defects under normal use.

Mystery Box

Due to the randomized nature of Mystery Box contents, returns based solely on personal preference are not accepted under our 30-day commercial return policy.

If a Mystery Box product is defective or damaged, please contact us with your order number and photos or video where possible.

Return Conditions

For eligible commercial returns, products should be returned in their original condition with the original packaging and included accessories.

If packaging, accessories, or other included items are missing, substantially damaged, or replaced, a deduction of up to 15% may apply depending on the condition of the returned product.

Products that have been modified, damaged, or used beyond reasonable inspection may also be subject to a deduction.

These commercial return conditions do not restrict any statutory consumer rights.

Promotional Gifts

From time to time, Akkogear.de may offer free products or other promotional gifts with eligible purchases.

Promotional gifts are provided as part of the applicable promotional offer and may be subject to conditions such as a minimum purchase value, eligible products, or a specified promotional period.

Unless otherwise stated in the terms of a specific promotion, promotional gifts are subject to the return conditions described in this policy.

If you return or withdraw from a purchase that qualified you to receive a promotional gift, the promotional gift must also be returned together with the returned product, unless the remaining products in the order continue to meet the applicable conditions of the promotion.

If a promotional gift is not returned, or is returned damaged or materially used beyond what is necessary for reasonable inspection, we reserve the right to seek compensation for any resulting loss or to deduct an appropriate amount from any refund to the extent permitted by applicable law.

Where the remaining products continue to meet the conditions of the promotion after a partial return, the customer may generally keep the promotional gift.

Promotional gifts are not normally exchangeable for cash or other products.

This provision does not affect any statutory consumer rights that cannot legally be excluded or restricted.

Return Shipping

For returns due to change of mind under our 30-day commercial return policy, the customer is responsible for the return shipping cost and the risk of the return shipment until it reaches our warehouse.

For returns caused by a defective, damaged, incorrect, incomplete, or significantly different product, Akkogear.eu will cover the reasonable return shipping cost where a return is required.

Please contact us before returning any product so that we can provide the correct return instructions and return address.

Return Address

Depending on your country, order, product, and return circumstances, we may provide different return addresses within our European return network, including locations in Germany, Slovenia, Italy, and the United Kingdom.

The return address may not always be located in the same country as the original delivery address. This may be due to differences in local return handling, warehouse capacity, product type, inventory allocation, or logistics arrangements.

The specific return address and return instructions will be provided after your return request has been reviewed. Please do not send a return to any address without first receiving return instructions from us.

Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact us at support.eu@akkogear.com and provide your order number and photos or video where possible.

Depending on the situation, we may provide troubleshooting assistance, replacement parts, a replacement product, or a return and refund.

Where appropriate, a replacement part or other solution may be provided without requiring the full product to be returned.

Nothing in this section limits your statutory consumer rights.

EU 14-Day Right of Withdrawal

If you are an EU consumer purchasing eligible products online, you generally have a 14-day statutory right of withdrawal without giving any reason.

The withdrawal period generally ends 14 days after you receive the goods.

To exercise this right, you may submit our [Withdrawal Form] or contact us at support.eu@akkogear.com with a clear statement that you wish to withdraw from the contract.

After notifying us, you should return the goods without undue delay and no later than 14 days after notifying us of your withdrawal.

You are responsible for the direct cost of returning the goods unless otherwise required by applicable law.

We will refund the payments received from you, including the cost of the least expensive standard delivery option offered by us. Additional costs resulting from your choice of a more expensive delivery method are not refundable.

Refunds will normally be made using the original payment method. We may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever occurs first, where permitted by applicable law.

You may be responsible for any actual diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Your statutory right of withdrawal is not affected by our 30-day commercial return conditions.

Order Cancellation & Refunds

You may request cancellation within 24 hours of placing your order, provided that the order has not already been shipped.

Once an order has entered the fulfilment or shipping process, cancellation cannot be guaranteed.

Once an order has been shipped, you may return the product according to the applicable return rights.

For approved commercial returns, refunds are normally processed after the returned product has been received and inspected.

In some cases, Akkogear.eu may provide a refund without requiring the product to be returned.

If a package is refused, uncollected, or returned because of an incorrect or incomplete shipping address, reasonable costs resulting from the return shipment may be deducted from the applicable refund where permitted by applicable law.

This cancellation policy does not affect any statutory consumer rights.

Warranty & Legal Guarantee

New products and Mystery Box products include a 2-Year Parts Warranty covering eligible manufacturing and material defects under normal use.

Refurbished products include a 1-Year Parts Warranty.

Our commercial warranty does not limit your statutory consumer rights.

For full warranty terms, please see our [Warranty Terms].

For information about your statutory legal guarantee rights in the EU, please see our [EU Legal Guarantee Notice].

Contact Us

For returns, refunds, cancellations, or warranty claims:

Akkogear.eu Customer Support
Email: support.eu@akkogear.com

Please include your order number whenever possible.