Kargo politikası
We strive to provide reliable and transparent shipping services to our customers.
Shipping availability, shipping methods, delivery estimates, and applicable shipping fees may vary depending on the destination, product, warehouse, stock availability, order composition, and shipping method selected at checkout.
Shipping Time
The delivery period generally consists of two stages: order processing and transit.
Orders are generally processed within 48 hours after payment confirmation, unless otherwise stated on the product page or at checkout.
Transit time varies depending on the shipping method, destination, warehouse, product availability, and other factors.
The estimated delivery time displayed at checkout should be used as the primary estimate for your specific order.
Orders are generally not shipped or delivered on weekends or public holidays.
Delivery estimates are not guaranteed and may be affected by circumstances such as customs clearance, carrier delays, peak-season volumes, severe weather, or other circumstances beyond our reasonable control.
Overseas Warehouse Delivery
Products may be offered from our overseas warehouses based on inventory availability, product allocation, and fulfillment arrangements.
The warehouse information shown on the product page or at checkout indicates the intended fulfillment location and estimated delivery time at the time of purchase. However, the actual fulfillment warehouse may vary depending on inventory allocation, product availability, order composition, pre-order status, and operational requirements.
Overseas Warehouse Stock and Fulfillment
Products marked "In Stock" are generally shipped within the standard processing time for the applicable warehouse.
Certain products or components may be subject to inventory allocation based on order composition and fulfillment requirements. As a result, the fulfillment arrangement for an individual product may occasionally differ from the warehouse availability shown at the time of purchase.
Where an overseas warehouse cannot fulfill an order due to inventory allocation, product availability, logistics arrangements, or other operational reasons, we may:
- fulfill the order from our Default (CN) Warehouse; or
- use another available fulfillment arrangement.
Where an order is fulfilled from the Default (CN) Warehouse instead of an overseas warehouse, the delivery time may be longer than the original overseas warehouse estimate.
We will not charge an additional shipping fee solely because an order is fulfilled from a different warehouse.
Where necessary, we may temporarily delay fulfillment to await the next available stock. If a delay materially affects the agreed delivery period, we will inform you and your statutory consumer rights will remain unaffected.
Pre-Orders and Restocking
Products marked "Pre-Order", "Restocking Soon", or otherwise identified as not immediately available may require additional fulfillment time.
Products marked "Restocking Soon" may be in transit to the warehouse or undergoing inbound procedures. The actual dispatch date will depend on restocking progress and, where applicable, customs clearance.
The estimated availability or shipping date displayed on the product page or at checkout should be used as the primary reference for such products.
For orders containing both immediately available products and pre-order or restocking products, we may ship the products together or separately depending on product availability and fulfillment arrangements.
Where products are shipped separately, no additional shipping fee will be charged solely because the order is split into multiple shipments.
Default (CN) Warehouse
Products that are not specifically marked with an overseas warehouse option are generally shipped from our Default (CN) Warehouse.
The Default (CN) Warehouse currently supports shipping to the following countries and regions:
Australia, Austria, Belgium, Bulgaria, Canada, Colombia, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Guatemala, Iceland, Indonesia, Ireland, Italy, Jamaica, Japan, Jersey, Kuwait, Latvia, Lithuania, Luxembourg, Mexico, Mongolia, Netherlands, New Zealand, Norway, Pakistan, Philippines, Poland, Portugal, Qatar, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, Spain (47 of 52 provinces), Spain (Ceuta), Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States (56 of 62 states), Uzbekistan, and Vietnam.
Most products sold on Akkogear.eu are shipped from China.
For most eligible EU destinations, the estimated delivery time from the Default (CN) Warehouse is approximately 10–20 working days.
This estimate refers to the expected delivery period and should not be interpreted as order processing time.
Germany (DE) Warehouse
The Germany (DE) Warehouse currently supports shipping to:
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal (18 of 20 regions), Romania, Slovakia, Slovenia, Spain (47 of 52 provinces), and Sweden.
For Germany, the estimated delivery time is approximately 2–3 days by DHL fast delivery.
For other supported European destinations, the estimated delivery time is approximately 6–7 days.
The DE Warehouse does not currently support delivery to the United Kingdom, Ireland, Malta, Cyprus, Switzerland, or other destinations not listed above.
Oversized Orders
Oversized Products
Oversized products are generally fulfilled as follows:
- Orders to Germany will be fulfilled from the Germany (DE) Warehouse.
- Orders to other supported destinations will generally be fulfilled from the Default (CN) Warehouse, with an estimated delivery time of approximately 10–20 working days.
Mixed Orders
For mixed orders containing an oversized product and other products, Germany (DE) Warehouse fulfillment may be available for destinations supported by the DE Warehouse, depending on stock availability and fulfillment arrangements.
The available shipping method and applicable shipping fee will be displayed at checkout.
Shipping Fees
We offer free shipping on orders over €99.99 for most eligible destinations in Europe.
Due to differences in international logistics costs, certain remote areas, special destinations, or other locations may not qualify for free shipping even when the order value exceeds €99.99.
The applicable shipping options and shipping fees for your specific destination will be calculated at checkout and displayed before you complete your purchase.
The shipping fee displayed at checkout is the applicable shipping charge for your order, unless additional charges are separately imposed by customs authorities or other third parties and were not collected by us at checkout.
Delivery Restrictions
Shipping availability depends on the destination and the products included in the order.
Certain remote areas, islands, overseas territories, and other special destinations may not be supported.
For Spain, we currently cannot ship to Balearic Islands, Las Palmas, or Santa Cruz de Tenerife.
We cannot ship to certain European islands and other destinations that are excluded from our available shipping network.
Shipping availability is determined by the destination entered at checkout. If a destination is not available at checkout, we are currently unable to offer delivery to that address.
Special Destination Requirements
Certain destinations may require additional information for customs clearance or delivery.
Indonesia
For shipments to Indonesia, customs may require a Tax ID such as an NPWP, NIK, or Indonesian driver's license.
Where required, the name on the relevant document should match the recipient's name provided in the shipping information.
Switzerland
For shipments to Switzerland, local customs may require applicable VAT or other import charges.
Where we require confirmation before shipment regarding applicable local VAT or customs requirements, we will contact you by email.
Japan
For shipments to Japan, please provide your name and address information in English where required for shipping or customs processing.
Shipping Address Information
Please ensure that your shipping address, recipient name, telephone number, email address, and other required information are accurate and complete.
If additional information is required by the carrier or customs authorities, please provide it within the timeframe specified by the relevant carrier or authority.
VAT and Import Taxes
For orders shipped to the European Union, applicable VAT is collected at checkout where required by applicable law.
The total amount payable, including applicable taxes and shipping charges collected by us, will be displayed before you complete your purchase.
For shipments subject to import procedures, additional customs duties, taxes, brokerage fees, or other charges may apply where these amounts are not collected at checkout.
Where applicable, we provide the necessary tax and customs information to our shipping partners to support customs clearance.
Import procedures and charges may vary depending on the destination, order value, product type, shipping route, and applicable local regulations.
Customers are responsible for providing any information reasonably required by customs authorities to complete the import process.
We do not declare commercial shipments as gifts or intentionally provide false customs information.
Shipment Confirmation and Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing the available tracking number(s).
Tracking information may take up to 24 hours to become active after shipment confirmation.
You can use the tracking information provided to monitor the progress of your shipment.
If tracking information is unavailable, delayed, or temporarily not updated, please contact our customer support team and we will assist you where possible.
Delivery Delays
The delivery estimates provided on our website and at checkout are estimates and may be affected by circumstances such as customs clearance, carrier delays, peak-season volumes, severe weather, or other circumstances beyond our reasonable control.
If we become aware of a significant delay affecting your order, we will notify you where reasonably possible.
If we are unable to deliver your order within the agreed delivery period, applicable consumer law may provide you with the right to request an additional reasonable period for delivery.
If the order is still not delivered within that additional period, you may have the right to terminate the contract and receive a refund in accordance with applicable law.
Where a specific delivery date has been expressly agreed as essential to the contract, different statutory rights may apply.
Damage or Loss in Transit
If your order arrives damaged, appears to have been damaged during transit, or does not arrive, please contact us at:
Please contact us as soon as reasonably possible so that we can investigate the issue and assist you with the appropriate next steps.
For damaged shipments, please retain the original packaging materials, shipping labels, and damaged products where possible. We may request photographs, videos, packaging information, or other documentation to assist with the investigation.
Where the shipment was arranged by us, we will handle the matter with the relevant carrier where appropriate.
Nothing in this section limits your statutory consumer rights under applicable law.
Undeliverable or Returned Parcels
Please ensure that your delivery address, recipient name, telephone number, and other contact information are complete and accurate.
If a parcel cannot be delivered because of an incorrect or incomplete address, unavailable recipient, failure to provide information required for customs clearance, refusal to accept the parcel, or another circumstance attributable to the customer, the carrier may return the parcel to the sender.
If a parcel is returned to us for such a reason, additional shipping or handling costs may apply where permitted by applicable law.
If you request that a returned parcel be reshipped, additional shipping charges may apply.
Where a refund is due, any deduction for shipping or other costs will be made only to the extent permitted by applicable law and the terms applicable to the order.
This section does not affect your statutory rights, including any rights arising from the EU statutory right of withdrawal or legal guarantee of conformity.
Returns and Refunds
This Shipping Policy does not replace our Refund & Return Policy.
For information about our commercial return policy, the EU statutory right of withdrawal, return procedures, refund processing, and applicable return shipping costs, please refer to our Refund & Return Policy
For products covered by our commercial warranty, please refer to our Warranty Terms.
Countries and Regions We Currently Do Not Support
We currently do not ship to certain countries, territories, remote areas, and other destinations due to logistics, customs, carrier, or regulatory restrictions.
We currently do not support delivery to the following destinations:
Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guernsey, Guinea, Guinea-Bissau, Guyana, Honduras, Hong Kong SAR, India, Iraq, Isle of Man, Israel, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macao SAR, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Monaco, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Oman, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Réunion, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Spain (3 of 52 provinces), St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Tajikistan, Tanzania, Timor-Leste, Türkiye, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, United States (4 of 62 states), Uruguay, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, Zambia, and Zimbabwe.
The list of unsupported destinations may be updated as our shipping network, carrier availability, customs requirements, and applicable regulations change.
Shipping availability shown at checkout is the final reference for whether delivery is available to a particular address.
Customs Declarations
We declare shipments in accordance with applicable customs requirements.
We do not declare commercial orders as gifts or intentionally provide false or misleading customs information.
Contact Us
If you have questions about shipping, delivery, customs clearance, or your order, please contact us:
Email: support.eu@akkogear.com
Our customer support team will assist you with your order and shipping-related questions.
Related Policies
For additional information, please see: