Warranty Terms
At Akkogear.eu, we stand behind the quality of our products. This Warranty Terms page explains Akko's commercial warranty and how to request after-sales support.
Important: Our commercial warranty is provided in addition to, and does not replace or limit, any statutory consumer rights or remedies available under applicable law.
For information about your EU statutory legal guarantee, please see our EU Legal Guarantee Notice.
Akko Commercial Warranty
Products Purchased from Akkogear.eu
Eligible new products purchased directly from Akkogear.eu include a 2-Year Parts Warranty covering manufacturing and material defects under normal use.
Refurbished products include a 1-Year Parts Warranty covering eligible manufacturing and material defects under normal use.
This commercial warranty is provided in addition to your statutory consumer rights.
Products Purchased from Other Sellers or Platforms
For products purchased through an authorised distributor, marketplace, or other seller, warranty and return arrangements may vary according to the seller and the terms applicable to your purchase.
If you purchased from another seller, please contact the seller first for warranty or return assistance.
For purchases made through Akko's authorised stores on platforms such as Amazon or eBay, please follow the warranty and after-sales process applicable to that store.
What Is Covered
Our commercial warranty covers manufacturing and material defects that occur under normal use.
Depending on the nature of the issue, we may provide:
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Troubleshooting assistance
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Replacement parts
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Repair
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A replacement product
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Another appropriate remedy under the applicable warranty or consumer law
In some cases, providing a replacement part may be sufficient and a complete product return may not be necessary.
Replacement products or parts are subject to availability.
What Is Not Covered
Our commercial warranty does not normally cover damage or problems resulting from:
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Accidental damage
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Liquid or spillage damage
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Misuse or abuse
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Improper installation or operation
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Normal wear and tear
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Unauthorized modification or repair
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Damage caused by improper disassembly
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Damage caused by excessive force
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Loss or damage of detachable accessories caused by improper handling
For example, excessive force applied when removing or installing cables, battery connectors, JST connectors, wireless receivers, or other detachable components may cause damage that is not covered by our commercial warranty.
Unauthorized modification, disassembly, or repair may exclude damage caused by that modification from our commercial warranty.
These commercial warranty exclusions do not affect statutory consumer rights that cannot legally be excluded or limited.
DIY Kits
For acrylic, polycarbonate, aluminium, and other Akko DIY kits, our commercial warranty covers eligible manufacturing and material defects in the original components.
Parts that have been deeply modified, altered, or damaged during customization may not be covered by our commercial warranty.
We may provide replacement parts where appropriate. Customers who choose to perform their own modifications or repairs are responsible for any damage caused by those modifications or repairs.
Your statutory consumer rights remain unaffected.
How to Make a Warranty Claim
If you experience a problem with your product, please contact us at:
Email: support.eu@akkogear.com
Please provide:
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Order number or proof of purchase
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Product name or model
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A description of the issue
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Photos or a short video showing the problem, where possible
Our customer service team will review the issue and provide the appropriate next steps.
If a return is required, we will provide an RMA (Return Merchandise Authorisation) and instructions for safely packaging and returning the product.
Please do not send a product back before receiving return instructions from our customer service team.
Once the returned product has been received and inspected, we will arrange the applicable remedy as soon as reasonably possible, subject to the nature of the issue, product availability, and applicable law.
Parts Replacement & Self-Repair
Replacement parts may be available for certain products.
If you would like to purchase or obtain replacement parts for self-repair, please contact:
If you choose to perform a repair or modification yourself, any damage caused by that repair or modification may not be covered by our commercial warranty.
We recommend contacting our support team before carrying out a repair that may affect the product.
Products Purchased Through Authorised Distributors
Akkogear.eu does not provides technical support for Akko products sold through authorised distributors.
Return, refund, and warranty arrangements may vary depending on where the product was purchased.
For products purchased from a distributor or other third-party seller, please contact the seller first for the applicable return or warranty process.
EU Legal Guarantee
Consumers in the European Union have statutory rights concerning the conformity of goods.
These statutory rights are separate from and take precedence over any voluntary commercial warranty where applicable.
For more information about your statutory rights, please see our EU Legal Guarantee Notice.
Nothing in these Warranty Terms is intended to exclude, restrict, or replace any mandatory consumer rights under applicable EU or national law.
Contact Us
Akkogear.eu Customer Support
Email: support.eu@akkogear.com
Please include your order number whenever possible.